I'm Keith Paul. My wife Debra and I are the founders of HandyPro International, LLC. We were certainly no strangers to business when we launched HandyPro in 1996. After selling our Garden City, Michigan pizzeria, Pizza Junction, Deb and I saw a new business opportunity to help protect homeowners from dishonest contractors after Deb's grandmother lost $2,000 to a kitchen remodeler who took the money but never completed the work.
We decided to establish a referral system to connect seniors and home owners with reputable contractors. We did all the background checks ourselves on electricians, plumbers, remodelers and handymen. We expanded into referrals for two-income families that needed a handyman. After helping others, we saw an obvious need for trustworthy handymen that provided quality service. So we began to hire our own handymen and provide the services ourselves.
By the year of 2000 our company, operating as HandyPro Handyman Service, began getting a lot more calls from seniors or their family members seeking help to install wheelchair ramps and stair lifts as well as grab bars, walk-in tubs and specialized plumbing and door fixtures to enable people with arthritis to turn on a faucet or open a door. Recognizing a niche market opportunity, HandyPro returned to its roots in 2008, refocusing our marketing efforts and services to the elderly and people living with disabilities.
Our success has a lot to do with what I learned while running our businesses. Here are the three most important lessons I've learned:
- Customer satisfaction is the only way for true success.
- Take care of your employees, they are the backbone of any company. Ensure your business model attracts only A+ employees. Your employees will never give better service to your customers then you give to your employees.
- Set yourself apart from the competition. You must continually set yourself apart from any other company by giving such a great experience to your customers that they say, "I'd be absolutely crazy to do business with anyone else but HandyPro!"
"We were very pleased with the work that Joe Robertson did with the build and installation of the disability ramp at our home. " - Lucille M.
"Keith, your company did a good job and you handled it professionally. Your communication was good and I will probably use you again." - Henry E.
"I was fortunate enough to be referred to us by parishioners. A good reputation means everything. John M. and friend were so precise. No one could tell, at the end of the day that they were even in the house! You've got yourself two talented men on your crew!" - Joseph K.
"Kenneth Cardenas did an outstanding job on my sliding glass door project. He is a pro." - Larry F
"I want to commend HandyPro for the superb bathroom remodeling job he did for me in Ocean Pines, MD. As my main home is in VA, we had to give the technician a key to the OP property. He did a great job and we also felt very secure that he would look after our home. We're inviting him back to remodel our other bathroom!" - John W.
"I wanted to let you know that I was impressed by the service I received from Handy Pro. Especially the technician-Dave. He was on time, explained what he had to do and the prices, and delivered what he promised. Dave went above and beyond with the electrical work I requested. He took care of an item he didnt even have to do. One item Dave did was fix our bathroom fan; he had to go into our attic to fix it, where he found out our vent had not been reconnected by the company that put a new roof on our home. Dave called me to let me know what the issue was and that he was going to fix it. I would use Dave and HandyPro again in a heartbeat." - - Mark P.
"Keith Osterman provided excellent customer service as well as superior craftsmanship. He took the time to explain the entire process to my parents, from the selection of materials, to cost, to timelines for completion. Keith and Joe Robertson did an outstanding job in the installation of my parents' new bathroom. The family feels more comfortable knowing that my parents have a much safer bathroom that is both functional and beautiful." - Christina F.
"One of your technician recently completed a project at our home. He built a closet and painted the room, so that we now have a bedroom on our 1st floor. He did an excellent job on this project. He does everything he can to provide quality work and to make sure his customers are satisfied. We are very happy with the completed work. Also he is a true gentleman and very pleasant, we enjoyed having him here and feel like we made a new friend!" - Joann L.